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Privacy Policy

Operation Blessing (OB) is a nonprofit, humanitarian organization dedicated to partnering with YOU to demonstrate God’s love by alleviating human suffering in the U.S. and around the world.  OB is committed to the protection of your personal information. This Privacy Policy sets out the basis on which we collect and use personal information about you as part of our ministry activities.

Who is Responsible for the Personal Information That We Collect?

For the purpose of data protection law, OB is the data controller in respect of the personal information that we collect and use as part of our ministry activities. OB does not sell your information to others and will only share your information in the manner and for the reasons set forth below.

What Personal Information Do We Collect?

You provide most such information when you register, buy, post, participate in a contest or questionnaire, or communicate with us. For example, you provide information when you make a donation, sign up as a volunteer, communicate with us by letter, phone or e-mail; complete a questionnaire or a form; or otherwise transmit such information to us. As a result of those actions, you might supply us with such information as your name, address, email address, and phone number; credit card information; the same information may have been supplied for the people to whom items have been shipped, including addresses and phone numbers; e-mail addresses; content of reviews and e-mails to us, and financial information. NOTE: Credit card numbers are used only for donation or payment processing and are not retained for other purposes. 

Some information is provided automatically to us.  Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information such as browser type and version, operating system, and platform; the full Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

OB gathers information to more effectively operate its site and to help us personalize and improve your experience while using OB sites. While some of the information collected is required for membership or necessary to use the services provided by the site, other information is voluntarily given by you as described above.

Sensitive or Special Categories of Information

Some countries consider some personal information particularly sensitive or special. OB only collects this data when voluntarily given by the individual, such as for processing certain requests (when necessary), and for statistical purposes only. OB does not share this information with third parties for direct marketing purposes. Such information may include, but is not limited to, the following:

  • Date of birth
  • Nationality
  • Gender
  • Other demographic information

Website Usage Information

We collect information when you provide it to us, such as when you post comments, use the “contact us” feature on the website, or otherwise communicate with us (such as by email, phone or via our social media pages).

As noted above, OB collects certain information automatically when you use the website, such as the IP addresses and domain names of visitors, browser type, history of pages viewed and other usage information about your use of the website. We collect this information for site administration purposes, such as to analyze this data for trends and statistics. We may share statistical or aggregated non-personal information about our users with advertisers, business partners, sponsors and other third parties. This data is used to customize our website content and advertising to deliver a better experience to our users. Please see our section on Cookies for more information.

How Do We Obtain Your Personal Information?

As noted above, we collect information from you in the course of your use of the website, products or services. For example, we collect information from you when you enroll as a member. We collect information from you when you contact or communicate with us (including through the website, by email or otherwise). We also automatically collect your personal information while you are using or monitoring the OB website.

How Do We Use the Personal Information We Collect?

OB collects personal information for the following purposes. We have also provided the legal basis that we rely on to justify this use of your personal information.

Purpose – To provide the OB website to you
Legal Basis – For our legitimate business purposes (i.e., the provision of the OB website) and, depending on the circumstances, to perform a contract between you and us

Purpose – To determine membership eligibility and enroll a member in Superbook;
Legal Basis – For our legitimate business purposes (i.e., the provision of the OB website and member services) and, depending on the circumstances, to perform a contract between you and us

Purpose – To register individuals for OB services, products or events;
Legal Basis – For our legitimate business purposes (i.e., the provision of the OB website and member services, including events) and, depending on the circumstances, to perform a contract between you and us

Purpose – To provide you with member benefits, products or services that you have requested and related information about those products and services;
Legal Basis – For our legitimate business purposes (i.e., the provision of the OB website and member services) and, depending on the circumstances, to perform a contract between you and us

Purpose – To communicate with you and to respond to prayer requests, concerns, or questions that you have raised with us;
Legal Basis – For our legitimate business purposes (i.e., the provision of the OB website and services)

Purpose – To administer and improve the OB website;
Legal Basis – For our legitimate business purposes (i.e., the provision of the OB website and member services, as well as to improve and ensure the security of those products and services)

Purpose – To process your payment for OB services, products and events;
Legal Basis – For our legitimate business purposes (i.e., the provision of the OB website and services) and, depending on the circumstances, to perform a contract between you and us

Purpose – To process your donations to OB;
Legal Basis – For our legitimate business purposes (i.e., the provision of the OB website and services)

Purpose – To administer and provide you with the benefits of OB membership;
Legal Basis – For our legitimate business purposes (i.e., the provision of the OB website and services)

Purpose – To send you, or for our third-party partners to send you, information about products, services and events that may be of interest to you based on your preferences;
Legal Basis – For our legitimate business purposes (i.e., the provision of the OB website and member services)

Purpose – To administer surveys and contests;
Legal Basis – For our legitimate business purposes (i.e., the provision of the OB website and member services)

Purpose – To prevent and detect fraud; and
Legal Basis – For our legitimate business purposes and for compliance with legal obligations to which we are subject

Purpose – To protect and enforce our legal rights.
Legal Basis – For our legitimate business purposes and for compliance with legal obligations to which we are subject

We may also request your consent in circumstances where a legal justification over and above legitimate interests is required by applicable law (e.g., in relation to our use of certain cookies) and process your information based on such consent.  You have the right to withdraw your consent at any time in your sole discretion.

Who Do We Share Your Personal Information With?

OB reserves the right to disclose and/or transfer personal information to a third party, if OB has reason to believe that disclosing personal information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) its rights or property, other website users or anyone else who could be harmed by such activities. Additionally, OB may disclose personal information in response to a subpoena, warrant or other court order, or when we believe in good faith that a law, regulation, subpoena, warrant or other court order requires it, or authorizes us to do so, or to respond to an emergency situation.

We may share information with other OB and affiliated entities, such as between the OB and the Christian Broadcasting Network. See more information with respect to such transfers under the section titled “Transfer of Personal Information Across Borders.”  We may also share your information with others, such as accountants and lawyers, who assist us in carrying out our activities.

OB may share personal information with third parties engaged to assist OB in providing services to you or to carry out one or more of the purposes described above. These service providers are prohibited from using your personal information for any purpose other than to provide such assistance and are legally required to protect personal information disclosed by OB and to comply with the general privacy principles described in this Privacy Policy. For example, we share your information with service providers, contractors and sub-contractors to help us provide the website, products, events and services. We may also use a service provider to process payment information, manage our events, provide analytics or use third-party software to manage our customer relationship management system. When we use service providers we provide limited access to your information so that the service provider can perform the tasks on our behalf.  For more information about third-party service providers, please see the Third Party Service Provider Information.

In addition to the uses and disclosure of personal information noted above, personal information of OB members and registrants may be shared with other entities when we have obtained your consent prior to such disclosure. When you have provided consent, we share your limited information, including personal information, as described at the time of consent for the consented purpose.

If you choose not to provide OB with your personal information, you may still visit most of the OB website. However, you may be unable to access certain areas, offers and services and you may be unable to take advantage of certain OB benefits or membership.

Transfer of Personal Information Across Borders

OB is a Christian organization with a global outreach, headquartered and operating in Virginia Beach, Virginia (USA). We may allow your personal information to be shared with our related entities or third-party service providers based both within the United States and in other countries. This may entail a transfer of your information from a location within the European Economic Area (the “EEA”) to outside the EEA, or from outside the EEA to a location within the EEA.

When we provide your personal information to a third party service in other global regions, we do so in connection with providing you with member benefits, requested information or services or as required or authorized under law. It is possible the global entities, with which we share your information, may not be subject to foreign laws that provide the same level of protection of information as your country of residence or employment, or may not be subject to any privacy obligations. Global entities may be required or compelled to disclose your personal information to a third party, such as an overseas authority.

OB works to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. Unfortunately, the transmission of information via the Internet is not completely secure. Although we use reasonable efforts to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website and any transmission is at your own risk. Once we have received your personal information, we will use reasonable and appropriate procedures and security features to prevent unauthorized access.

OB also sends push notifications, the delivery of information from a software application to your mobile device through services such as Apple’s Push Notification Service for iOS devices and Google’s CD2M and Cloud Messaging for Android devices. Both services are standard features of these mobile device operating systems. OB manages access, use and disclosure of your personal data that results from your use of these services.

Your Rights, Including Removing, Correcting or Updating Personal Information

If you wish to change your consent about how OB discloses or uses your information, or wish to access, correct, or update personal information (such as your address), we will endeavor to correct, update or remove the personal data you give us.  Some information can be modified by you directly.  Examples of information you can access easily include recent orders; personally identifiable information (including name, e-mail, site password); payment settings (including credit card information); e-mail notification settings, including Alerts and newsletters.

THE INFORMATION BELOW APPLIES TO INDIVIDUALS LOCATED IN THE EUROPEAN UNION (EU) AND EUROPEAN ECONOMIC AREA (EEA) ONLY:  You have certain rights with respect to your personal information. These rights may only apply in certain circumstances and are subject to certain exemptions.  NOTE: We may require further information in order to respond to your request (for instance, evidence of your identity and information to enable us to locate your specific personal information). 

Please see the information below for a summary of your rights and who to contact to exercise them.

Summary of your rights

Who to contact


Right of access to your personal information

You have the right to receive a copy of your personal information that we hold about you, subject to certain exemptions.

dataprotection@ob.org

Right to rectify your personal information

You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete.

dataprotection@ob.org

Right to erasure of your personal information:

You have the right to ask that your personal information be deleted in certain circumstances. For example (i) where your personal information is no longer necessary in relation to the purposes for which they were collected or otherwise used; (ii) if you withdraw your consent and there is no other legal ground for which we rely on for the continued use of your personal information; (iii) if you object to the use of your personal information ; (iv) if we have used your personal information unlawfully; or (v) if your personal information needs to be erased to comply with a legal obligation.

dataprotection@ob.org

Right to restrict the use of your personal information

You have the right to suspend our use of your personal information in certain circumstances. For example (i) where you think your personal information is inaccurate and only for such period to enable us to verify the accuracy of your personal information; (ii) the use of your personal information is unlawful and you oppose the erasure of your personal information and request that it is suspended instead; (iii) we no longer need your personal information, but your personal information is required by you for the establishment, exercise or defense of legal claims; or (iv) you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection.

dataprotection@ob.org

Right to data portability

You have the right to obtain your personal information in a structured, commonly used and machine-readable format and for it to be transferred to another organization, where it is technically feasible. The right only applies where the use of your personal information is based on your consent or for the performance of a contract, and when the use of your personal information is carried out by automated (i.e. electronic) means.

dataprotection@ob.org

Right to object to the use of your personal information

You have the right to object to the use of your personal information in certain circumstances. For example, if you object to the use of your personal information for direct marketing purposes.

dataprotection@ob.org

Right to withdraw consent

You have the right to withdraw your consent at any time where we rely only on consent to use your personal information.

dataprotection@ob.org

Right to complain to the relevant data protection authority

You have the right to complain to the relevant data protection authority having jurisdiction over OB when you think we have not used your personal information in accordance with applicable data protection law.

dataprotection@ob.org

Children

Children under 18 may only use an OB site with the consent and involvement of a parent.

How Long Will We Keep Your Credit Card Information?

In general, we will keep your personal information only for such a period as may be required or allowed by applicable law.  Credit card numbers are only used for donation or payment processing and are not retained for any other purposes.  

Links to Other Websites

OB’s website may contain links to third-party sites. These sites are not controlled by OB and OB is not responsible for any content contained on any such website.

Third-party companies may serve ads and/or collect certain anonymous information when you visit our website. These companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other Web sites in order to provide advertisements about goods and services likely to be of greater interest to you.

These companies typically use a cookie or third-party web beacon to collect this information. To learn more about this behavioral advertising practice or to opt out of this type of advertising, you can visit networkadvertising.org.

OB does not endorse any product or service of a third-party advertiser, and has no responsibility for the fulfillment of any order placed, the performance of any product or service offered, or the actions or inactions of any such third-party advertiser. 

OB is not responsible for the privacy practices employed by other sites, and the privacy practices employed by such sites may not be the same as OB’s practices. As with our website, you should become familiar with any external party’s privacy policy before visiting and/or providing any personal information through any such site

Cookies

OB uses cookies to manage our website and email programs. A cookie is a small file placed on your computer when you visit a website. Cookies are used to store information to manage your website experience such as your type of web browser. A cookie can also store preference information to customize your website experience.

Cookies help us understand how users use our websites and emails so we can design better services in the future. Web browsers can be adjusted to disable cookies. However, OB may not be able to provide you with all the service or functionality you require on the OB website if you choose to disable cookies. 

In the case of cookies from 3rd party social media sites that are needed in order to play a video on our site, these cookies will not be blocked regardless of your cookie consent settings.  The following sites may place cookies on your browser if you play a video that is hosted on that site.  In these circumstances, you are agreeing to the placement of those cookies when you choose to play the video:

  • YouTube.com
  • Facebook

For more information on cookies, please see the Cookie Policy.

Contacting OB with Questions, Concerns or Complaints

Should you have any questions, concerns or a complaint about this Privacy Policy, please contact:

Data Protection
CBN 
977 Centerville Turnpike 
Virginia Beach, Virginia 23463
United States 
dataprotection@cbn.org

You are entitled to make an anonymous complaint or inquiry in relation to this Privacy Policy or your privacy rights; however, we may require you to identify yourself if required by law or it is impracticable for us to deal with your matter otherwise.

We will acknowledge receipt of any written complaint within five business days and will work to provide you with a written response within 30 days of receipt of your complaint. There may be instances where this is not possible due to the content of the complaint. In such circumstances, we will respond to your complaint in a reasonable and practical time.  You also have the right to file a complaint with the appropriate governmental authority having jurisdiction over OB.

OB Website and Communications Terms of Use

Please refer to OB’s Terms of Use on all issues related to accessing, posting and sharing information through OB’s website and communication services.  By using this OB site, you are agreeing that your use and your relationship with OB through the OB website are governed by this Privacy Policy and OB’s Terms of Use.  In case of conflict, the OB Terms of Use shall control.

Changes to Our Privacy Policy

OB reserves the right to change this Privacy Policy as OB deems necessary or appropriate.  Any material changes to the Privacy Policy will be posted. The updated Privacy Policy will take effect as soon as it has been updated.


 This Privacy Policy was last updated as of December 17, 2021